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Privacy Policy

Services Data is data that resides on Property Llama Corp, customer or third-party systems to which Property Llama Corp. is provided access to perform services (including Cloud environments as well as test, development and production environments that may be accessed to perform Property Llama Corp. consulting and support services). Property Llama Corp. treats services data according to the terms of this policy, and treats services data as confidential in accordance with the terms of your order for services. To illustrate the difference between customer information and services data, when a customer contracts with Property Llama Corp. for Cloud services, the customer provides information about itself, including its name, address, billing information, and some employee contact information. Property Llama Corp. may also collect other information about the customer and some employees, for example through its web sites, as part of that interaction. All of that information is customer information, and is treated according to Property Llama Corp’ disclaimer and data privacy policy.

In contrast, having contracted with Property Llama Corp. for Cloud or other services, the customer provides Property Llama Corp. access to its production, development or test environment, which may include personal information about its employees, customers, patients, partners or suppliers (collectively “end users”).
How Property Llama Corp. Collects and Uses Services Data
Below are the conditions under which Property Llama Corp. may access, collect and/or use services data.

Customer Information is information that we may collect from your use of the Property Llama Corp. Web sites and your interactions with us offline. We deal with customer information according to the terms of our disclaimer and data privacy policy.
This policy covers the privacy practices that Property Llama Corp. LLC and its subsidiaries and affiliates (“Property Llama Corp.” or “we”) employ when providing support, consulting, Cloud or other services (the “services”) to its customers (“you” or “your”). Property Llama Corp. established this privacy policy in order to clarify that the use of information to which it may be provided access in order to provide services is more limited than the use of information covered by Property Llama Corp.’ disclaimer and data privacy policy.

Customer Information and Services Data
Clinical and Commercial Use. In Property Llama Corp.’ performance of the Services or in connection with your use of the Software, it may be necessary for Property Llama Corp. to obtain, receive, or collect data or information, including system-specific data (collectively, the “Service Data”). In such cases, you grant Property Llama Corp. a non-exclusive, worldwide, royalty-free, perpetual, non-revocable license to use, compile, distribute, display, store, process, reproduce, or create derivative works of the Data solely to facilitate the performance of Services by Property Llama Corp. or your use of the Software. In addition, you grant Property Llama Corp. a license to aggregate the Data for use in an anonymous manner in support of Property Llama Corp’ clinical research, benchmarking, marketing and sales activities. You also grant Property Llama Corp. the right to copy and maintain such material and content on Property Llama Corp.’ servers (or the servers of its suppliers) during the term of this Agreement. You represent and warrant that you have obtained all rights, permissions, and consents necessary to use and transfer the Data within and outside of the country in which you are located in conjunction with Property Llama Corp’ performance of the Services or your use of the Software (including providing adequate disclosures and obtaining legally sufficient consent from your patients, customers, employees, agents, and contractors).
To Provide Services and to Fix Issues
Services data may be accessed and used to perform services under your order for support, consulting, Cloud or other services and to confirm your compliance with the terms of your order. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Property Llama Corp. Any copies of services data created for these purposes are only maintained for time periods relevant to those purposes.
As a Result of Legal Requirements
Property Llama Corp. may be required to retain or provide access to services data to comply with legally mandated reporting, disclosure or other legal process requirements. Property Llama Corp. may transfer and access services data globally as required for the purposes specified above. If Property Llama Corp. hires subcontractors to assist in providing services, their access to services data will be consistent with the terms of your order for services and this services privacy policy. Property Llama Corp. is responsible for its subcontractors’ compliance with the terms of this policy and your order.
Property Llama Corp. does not use services data except as stated above or in your order. Property Llama Corp. may process services data, but does not control your collection or use practices for services data. If you provide any services data to Property Llama Corp, you are responsible for providing any notices and/or obtaining any consents necessary for Property Llama Corp. to access, use, retain and transfer services data as specified in this policy and your order.
Access Controls
Property Llama Corp.’ access to services data is based on job role/responsibility. Services data residing in Property Llama-hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. You control access to services data by your end users; end users should direct any requests related to their personal information to you.
Security and Breach Notification
Property Llama Corp. is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Property Llama Corp. security policies cover the management of security for both its internal operations as well as the services. These policies, which are aligned with the ISO/IEC 27001:2005 standard, govern all areas of security applicable to services and apply to all Property Llama Corp. employees. Property Llama Corp. Support, Consulting and Cloud lines of business have developed detailed statements of security practices that apply to many of their service offerings, which are available for review at your request. Property Llama Corp. is also committed to reducing risks of human error, theft, fraud, and misuse of Property Llama Corp. facilities. Property Llama Corp’ efforts include making personnel aware of security policies and training employees to implement security policies. Property Llama Corp. employees are required to maintain the confidentiality of services data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.
Property Llama Corp. promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. Legal department is informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents. If Property Llama Corp. determines that your services data has been misappropriated (including by an Property Llama Corp. employee) or otherwise wrongly acquired by a third party, Property Llama Corp. will promptly report such misappropriation or acquisition to you.
Cross Border Transfers
Property Llama Corp. is a global corporation with operations in many countries and has developed global data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated above in accordance with this policy.
The Property Llama Corp. affiliates have entered into and executed an Agreement for the International Transfer of Personal Information within the Property Llama Corp. Group (“Intra-Company Agreement”) which allows for the processing of your personal information and which also incorporates the European Union Model Clauses requirements for transfers of your personal information.
Property Llama Corp. also continues to adhere to the underlying European privacy principles of the US-EU and US-Swiss Safe Harbor programs for personal information received from the EU and Switzerland. To learn more about the Safe Harbor program, and to view Property Llama Corp. certification, please visit http://www.export.gov/safeharbor/.
Dispute Resolution
If you have any complaints regarding our compliance with this policy or unresolved privacy or data use concerns, you should first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this privacy policy.
Compliance
Property Llama Corp. has appointed a Chief Privacy Officer. If you believe your services data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact the Chief Privacy Officer through our inquiry form. Written inquiries may be addressed to:
Property Llama Corp. 2755 S. Locust St. Suite 150 Denver, CO 80222

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